Shipping policy

🚚 Shipping Policy

SwiftEco Shipping Policy (U.S. Orders)

At SwiftEco, we are committed to delivering your order safely, efficiently, and with full transparency. Below you’ll find everything you need to know about how your order is processed and delivered.

🇺🇸 Free Shipping on Furniture Products

We currently offer free standard shipping on furniture products within the contiguous United States (48 states).

📦 Order Processing & Delivery Timeline

Every order goes through a careful preparation process before shipment to ensure product quality and accuracy.

Total Delivery Time = Processing Time + Shipping Time

  • Processing Time: 2–10 business days
    (Pre-sale items may require additional time depending on inventory arrival)

  • Handling Time: 1–2 business days

  • Transit Time: 5–8 business days

👉 Estimated Total Delivery Time: 6–10 business days

📦 Pre-Sale Items

Pre-sale items will be shipped as soon as inventory becomes available, typically within one month.

If you wish to cancel your order, you may do so through your account at any time before shipment. Refunds will be issued to your original payment method and may require additional processing time depending on your bank.

🛴 Mobility Scooter Shipping

Due to size and handling requirements, electric mobility scooters include a $30 premium shipping fee.

📍 Fulfillment & Warehousing

To ensure faster delivery, orders are shipped from our U.S.-based fulfillment centers:

California Warehouse
11010 Juniper Ave
Fontana, CA 92337

New Jersey Warehouse
1 Broadway Rd
Cranbury, NJ 08512

Delivery times may vary slightly depending on your location and product availability.

📩 Order Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. This allows you to monitor your shipment in real time until it arrives at your door.

🚚 Shipping Methods

We work with a range of trusted carriers, including DHL, UPS, FedEx, and USPS, depending on the warehouse and delivery route.

  • Handling Time: 1–2 business days

  • Transit Time: 5–8 business days

🇺🇸 Shipping Coverage

We currently ship to the contiguous 48 United States with free standard delivery.

Please note that certain products may be subject to shipping restrictions due to regulatory requirements, hazardous material classifications, size limitations, or carrier constraints.

🚫 Shipping Limitations

At this time, we do not ship to:

  • APO / FPO addresses

  • P.O. Boxes

  • Alaska & Hawaii

  • Puerto Rico

  • International destinations

⚠️ Delays & External Factors

While we work closely with our logistics partners to ensure timely delivery, certain factors may cause delays, including:

  • National holidays

  • Weather disruptions

  • Carrier delays

  • Inventory shortages

  • Customs or regional restrictions (where applicable)

We appreciate your patience and understanding in these rare cases.

🚚 How Your Order Is Shipped

SwiftEco works with multiple trusted logistics partners, including Amazon Multi-Channel Fulfillment (MCF), to ensure fast and reliable delivery.

The most suitable carrier is automatically selected based on your order details and destination.

📦 Multiple Items in One Order

We always aim to ship all items in your order together. However, depending on warehouse availability, items may be shipped separately.

Tracking details will be sent for each shipment once dispatched.

✏️ Address Changes

Once an order has been shipped, we are unable to modify the delivery address.

If you need to make changes, please cancel your order within 60 minutes of placing it and reorder with the correct information.

❗ Incorrect Address Responsibility

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address leads to a lost or undeliverable package, SwiftEco cannot replace or refund the order.

🧾 Additional Information

  • Business days refer to Monday–Friday (excluding holidays)

  • Delivery times are estimates and not guaranteed

  • Some items may ship in multiple packages

  • Pre-sale items may experience additional delays

We continuously work to ship your order as quickly and reliably as possible.

📞 Need Help?

If you have any questions about your order or delivery, our support team is here to help.

Customer Support: support@swifteco.shop

Website: swifteco.shop