Refund policy

Returns & Refund Policy

SwiftEco Returns & Refund Policy

At SwiftEco, we aim to provide a simple, transparent, and hassle-free return experience.

This policy outlines your rights regarding returns, refunds, and warranty claims.

By placing an order, you agree to the terms below.

📦 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for eligible items.

Customers may request a return within 30 days of receiving their order for any reason, provided the item meets the return conditions below.

📋 Return Conditions

To be eligible for a return:

  • Items must be unused and in original condition
  • Items must include original packaging and all accessories
  • Return request must be submitted within 30 days of delivery
  • Return must be approved by our support team

⚠️ Bulk orders (over 10 units of the same product) may not be eligible for full refund.

💰 Refund Conditions

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method
  • Refunds include the product price only (shipping fees are non-refundable unless the item is defective)
  • Processing time is typically up to 5 business days after approval

🚚 Return Shipping

  • For non-quality related returns, customers are responsible for return shipping costs
  • For defective or incorrect items, SwiftEco will cover return shipping
  • Returns must be shipped using the instructions provided by our support team

📩 How to Start a Return

To initiate a return, please contact our support team:

Email: support@swifteco.shop
Phone: (646) 319-4732

Please include:

  • Order number
  • Reason for return
  • Photos or proof if applicable

Our team will respond within 24–48 business hours with return instructions.

🛠 Warranty Policy (Quality Issues)

All products are covered by a limited warranty for quality-related issues starting from the date of purchase.

If your product is defective or has a manufacturing issue, we will offer one of the following solutions:

  • Replacement product (new or refurbished of equal value)
  • Repair solution (if applicable)
  • Partial or full refund depending on usage condition

📋 Warranty Requirements

To process a warranty claim, we may require:

  • Proof of purchase (order number or receipt)
  • Photos or videos showing the issue
  • Product serial number (if applicable)

In some cases, the item may need to be returned for inspection.

🚫 Not Covered Under Warranty

Warranty does not cover:

  • Damage caused by misuse, accidents, or improper handling
  • Water damage, drops, or external force
  • Unauthorized repairs or modifications
  • Lost or stolen items
  • Products purchased from unauthorized sellers
  • Items beyond warranty period

⚠️ Important Notes

  • Warranty claims must be submitted within the warranty period
  • Refunds or replacements are not available after expiration
  • Items returned without approval may not be processed
  • We reserve the right to deny claims that do not meet policy requirements

📦 Shipping Responsibility

  • If the return is due to a product defect, SwiftEco covers return shipping
  • If the return is due to personal preference, the customer is responsible for shipping costs
  • Customers are responsible for ensuring safe packaging during return shipment

📞 Contact Us

If you have any questions regarding returns or warranty:

Customer Support Email: support@swifteco.shop
Phone: (646) 319-4732
Working Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT-07:00)